This standard provides requirements for the test and review of software user documentation as part of the life cycle processes. It defines the documentation process from the viewpoint of the documentation tester and reviewer. It specifies process for use in testing and reviewing of user documentation, and provides the minimum requirements for these activities. It is relevant to roles involved in testing and development of software and user documentation, including project managers, usability experts and information developers, in addition to testers and reviewers. It applies to both printed documentation and on-screen documentation, and is applicable to user documentation for systems including hardware.
Working Group Details
ISO/IEC/IEEE International Standard - Systems and software engineering -- Requirements for testers and reviewers of information for users
This document supports the need for software users to receive consistent, complete, accurate, and usable documentation. This document was developed to assist those who review, assess, and test software user documentation as part of the software lifecycle process. It is not limited to the review and test phase of the software lifecycle, but includes activities throughout the information management and documentation management processes. This document applies to printed and electronic documentation such as user manuals, online help, instructions, user assistance, tutorials, websites, and user reference documentation. Much of its guidance is applicable to user documentation for systems as well as the software used to control machinery or hardware devices. It applies to both initial development and subsequent releases of the software and user documentation. This document is intended for use by all types of organizations, whether or not a dedicated documentation department is present. Readers are assumed to have experience with or general knowledge of reviewing and testing processes.