P1760 - Information Technology Service Measures and Service Level Agreements
Project Details
This standard establishes a consistent framework for measures of Information Technology (IT) service availability, responsiveness, and performance. It also provides a framework for presentation of Service Level Agreements (SLA) between service providers and customers. The standard is applicable to a variety of IT services and allows for the specification of mutually agreeable service levels.
Sponsor Committee
PAR Approval
Working Group Details
Working Group
Sponsor Committee
IEEE Program Manager