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Standards Development Working Group

26531 - Content Management

This standard states requirements for efficient development and management of content throughout: - the life-cycle of a system and software product, - the provision of user documentation, and - the management of IT services. This standard is independent of the tools, protocols, and systems used for content management. It does not address configuration management of software assets. The content to be managed with this standard includes: - User information such as topic collections, manuals, guides, multimedia, embedded user assistance, style guides, and other content that supports the effective use of a system or software product. - Product life cycle information such as design documents, use cases, personas, project management plans, feature requests, code files, build files, models, scripts, testing plans, test scripts, defect reports, etc. - Service management items such as service agreements, support records, asset management, and other documents. The standard defines the characteristics of an effective and efficient system through which content is gathered, managed, and published, including the requirements of a system that is supported by an electronic database. Such a database should support documents or topics and content units that may be assembled to produce complete documents for print, electronic output, or content collections published through electronic media. This database is defined as a Component Content Management System (CCMS), which differs from a document management system. The objective of component content management is to create content objects once and use them through linking mechanisms in multiple output formats including but not limited to documents. Systems conforming to this standard can fulfill business needs for content development and management, especially the need for a single source of authoritative information. Content objects that are unique and are maintained as independent database objects are efficient to review, approve, and update; may be combined to produce multiple deliverables; and are cost-effective to translate. . This standard is not a management system standard.
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