Working Group Icon

Standards Development Working Group

20000-2 - Adoption of ISO/IEC 20000-2:2012, Information technology--Service Management--Part 2--Guidance on the application of service management systems

Guidance on the application of service management systems (SMS) based on the requirements in IEEE Std 20000-2-2013 (ISO/IEC 20000-1) is provided in this adoption of ISO/IEC 20000-2:2012. This standard enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation, and resources. The SMS provides ongoing control, greater effectiveness, efficiency, and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision.
  • Status: Active Standard Help

Existing Standards Created by this Working Group

Member Bottom Section Image

Working Group Participants

Your web administrator or Working Group Chair can request an update to the information on this page. The IEEE Standards Association also offers free web hosting for Working Groups, as well as Professional Services to support your activities.

Did You Know?

The IEEE-SA offers companion services to help expedite standards development. View Case Studies.