Frequently
Asked Questions:
FAQ
- PRODUCT ISSUES
Below
you will find answers to the most Frequently Asked Questions
about this service. There are two categories Product Issues
and Technical Issues. Click on the question to see the answer
below. If you have additional questions please email olis-query@ieee.org.
What
are IEEE Standards Online?
Where
would I find IEEE Standards Online?
Where
are the prices for IEEE Standards Online?
Are
drafts included as part of IEEE Standards Online?
What
are the software and hardware requirements for using IEEE
Standards Online?
Who
can subscribe to IEEE Standards Online?
How
do I order/subscribe to IEEE Standards Online?
How
do I renew my subscription to IEEE Standards Online?
What
are the Licensing issues?
Dos
and Don'ts for IEEE Standards Online
What
additional subscriptions are planned?
Will
draft standards be included in the Online subscriptions?
How
does the service work?
I
sent in payment, why have I not received the registration
code?
Where
will I find other information on IEEE standards?
FAQ
- TECHNICAL ISSUES
What
are IEEE Standards Online?
IEEE
Standards Online are the IEEE's latest service offering.
You may have purchased IEEE's printed standards before.
Now IEEE approved standards, unapproved and approved draft
standards are available in electronic format, on the Web
to standards online subscribers. You can get the standards
in topically related collections, as subscriptions. For
example, if you are interested in the Local and Metropolitan
Area Network standards, you would subscribe to IEEE Standards
Online, LAN/MAN subscription. URL: http://standards.ieee.org/subscriptions
As
a subscriber, you would license the information, and you
will be able to use it according to the terms in the license
agreements. The subscriptions are annual. The standards
are available in pdf format, and can be viewed, downloaded
and printed as often as you want during the subscription
year. Subscriber, shall not, under any circumstance,
reproduce and/or distribute copies of any of the materials
obtained through the licensed service, not modify
or change any of the materials obtains form this service.
At the end of the one year period, you would renew your
subscription to continue your access to the Online standards.
Where
would I find IEEE Standards Online?
The
complete Portfolio of IEEE Standards Online subscriptions
can be found at http://standards.ieee.org/subscriptions.
Click on this link and bookmark it for convenience.
Where
are the prices for IEEE Standards Online?
Prices
for the major subsets can be obtained by sending an email
to onlineproducts@ieee.org.
Are
drafts included as part of IEEE Standards Online?
Yes.
Unapproved and Approved draft standards are included as
part of the subscription package at no additional cost.
What
are the software and hardware requirements for using IEEE
Standards Online?
The
hardware and software requirements to access and use IEEE
Standards Online are:
- Your
computer with connectivity to the Internet
- Your
Internet browser (Netscape Navigator 7.0 or above, Internet
Explorer 7.0 or above, or equivalent)
- Your
PDF Reader (Adobe Acrobat Reader 7.0 or equivalent)
Who
can subscribe to IEEE Standards Online?
Both
individuals and organizations can subscribe to IEEE Standards
Online. There are personal-use licenses for the individual
user, and multiple-user licenses for larger groups of
people and corporations.
How
do I order/subscribe to IEEE Standards Online?
To
order/subscribe to IEEE Standard Online contact IEEE Customer
Service at 1-732-981-0060 or send an email request to
onlineproducts@ieee.org
with your requirements.
To
activate your subscription, IEEE Customer Service requires
the product code, payment, and a signed license agreement.
All three are required to process and activate the order.
To mail in your order, please click on Ordering
Information, and follow the steps described.
How
do I renew my subscription to IEEE Standards Online?
To
renew your existing subscription, visit our Renewing
Your Standards Online Subscription web page for details,
or call IEEE Customer Service prior to the expire of your
subscription at 1 732-981-0060, and indicate your intention
to renew. Please remit payment in order to ensure that
your service is uninterrupted. Please tell the Customer
Service Representative your Customer Number which was
assigned to you at the time of purchase., This will enable
us to process your renewal faster.
What
are the Licensing issues?
IEEE Standards Online subscriptions are restricted at
this point, to assigned, authorized users. Each user will
have a username and password, which cannot be shared.
Licenses
are valid for one year. At the end of the one year period,
they will be automatically renewed once payment is received.
Cancellations must be made within 30 days of the renewal
date. All the licenses have a buyout option, where by
you can own the information.
What
additional subscriptions are planned?
Check
out the IEEE
Standards Online web area for information on new
subscriptions.
Will
draft standards be included in the Online subscriptions?
Available
unapproved and approved drafts are available as part
of the online subscriptions. Some special Draft standards,
may be purchased separately in print or electronically.
How
does the service work?
Once your order is processed by Customer Service, you
or the designated contact from your organization will
receive an email with a registration code. The designated
company contact will then distribute the code among
the staff authorized to use the subscription service.
With the registration code, authorized users can register
themselves at the IEEE Standards Online web site. They
will then receive an email with a user-id and a password,
which they can use to log into the subscription, and
access the PDF files.
I
sent in payment, why have I not received the registration
code?
You
may not have sent in the signed license agreement, or
customer service may not have your contact information.
Please contact IEEE
Customer Service by phone at (800) 701-4333 (within
the US) or (732) 981-0060 (Worldwide). Fax: (732) 981-9667.
Or send a detail email to onlineproducts@ieee.org
Where
will I find other information on IEEE standards?
Please
visit the following URLs for other information on IEEE
standards:
FAQ
- TECHNICAL ISSUES
Why
are the Online files in Portable Display Format (PDF)
versus Hypertext Markup Language (HTML)?
What
is the source file for IEEE Standards Online?
Can
I download the Online standards into my computer?
Can
I print the standards?
What
kind of search features are there?
What
should I do if images does not appear?
My
pages are being cut off when print.
Who
should I contact if I forget my User name and Password?
How
can I delete a registered user who has left the company?
Why
are the Online files in Portable Display Format (PDF) versus
Hypertext Markup Language (HTML)?
The
first set of documents has been made available in PDF
because that was simplest way to present the information.
We are exploring different display formats and the benefits
and problems involved. With HTML, for example, there are
formatting/display problems with math that need to be
addressed systematically over a wide range of documents.
What
is the source file for IEEE Standards Online search utility?
The
source file for the search utility is the underlying SGML
data, which allows users to conduct searches across the
body of data in the set. Searches can be made with titles,
keywords, designations and subjects. The standards are
displayed in PDF, which allows text searches within the
document. The PDF file can be printed, and will appear
as close to the paper format as possible.
Can
I download the Online standards into my computer?
As
long as the use is noncommercial, personal (for single
or multi-user licenses), or internal to the organization
a subscriber can download the files.
Can
I print the standards?
As
long as the use is noncommercial, personal (for single
or multi-user licenses), or internal to the organization
one can print a page, or a range of pages, or the entire
file for personal use only.
What
kind of search features are there?
There
are two types of searches offered by IEEE Standards Online.
General search open to all web visitors, and a Subscriber
search open only to subscribers
The
General search is a full-text search of the PDFs in IEEE
Standards Online subscriptions.
The
Subscriber search is a search of the underlying SGML data
using titles, authors, subjects, keywords, tables and
figures. This search is only open to subscribers.
What
should I do if images does not appear?
If
images appear as gray boxes, the Display Large Images
option might be deselected. Chose File>Preferences> General
to select this option.
If
images do not appear at all, they could be down-sampled
monochrome images.
My
pages are being cut off when print.
If
pages appear cut off or cropped, you should check the
page size setting and adjust if necessary.
Who
should I contact if I forget my User name and Password?
If
you forgot your user name and password, you
can generate a new password or send an email to olis-query@ieee.org,
and a new password would be generated for you. You user
name will remain the same and would be enclosed with the
new password.
How
can I delete a registered user who has left the company,
and add a new user?
To
delete or to add a user, send an email to olis-query@ieee.org
with the name of the person to be deleted. To add a new
user, simply give them the access code and instructions
to the subscription, so they can registered and receive
their own user name and password.
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