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Frequently Asked Questions for:

Web Delivery of Individual IEEE Standards

Below you will find answers to the most Frequently Asked Questions about this service. Click on the question to see the answer below. If you have additional questions please email olis-query@ieee.org.

What is Web Delivery of IEEE Standards?

IEEE Standards are presently available in two media, paper and electronic. Our electronic files are pdfs, which are available as two services:

  • Large, topical, continously updated, accessible any time, pre-paid annual subscriptions
  • One-time-delivery via the Web, single documents for purchase

Web Delivery allows a purchaser to take delivery of individual Standards documents via the Web.

How does the service work?

Orders for the electronic standards are taken in the traditional manner byIEEE Customer Service (mail, fax, phone). Once the pre-paid order is received, IEEE will send you a URL for the download, via email. Click on the URL, and the download process will start. Multi order of Standards are zipped for quicker downloads. Please read our information on Zip/Unzip prior to beginning the download.

What is the URL for Web Delivery of Individual Standards?

Information on the service can be found at http://standards.ieee.org/catalog/sol/ Click on this link and bookmark it for convenience.

Where are the prices for the pdf versions of IEEE Standards?

Prices for the PDF versions of IEEE Standards can be obtained from our Online Catalog and Store.

What are the software and hardware requirements for using the Web Delivery of IEEE Standards Service?

The hardware and software requirements to use the service are:

  • Your computer with connectivity to the internet
  • Your internet browser (Netscape Navigator 2.02 or above, Internet Explore r3.0 or above, or equivalent)
  • Your PDF Reader (Adobe Acrobat Reader 3.0 or equivalent)
  • An accurate, valid email address so you can receive the email with the URL,from the IEEE.
  • Unzip (decompression) tools (see below for more information).

What zip formats are used?

Standards(s) are compressed/archived for quicker download. The method used depends on you. We offer three types of compression/archiving:

  1. Zip
  2. Tar
  3. GZip

Zip is the most common method of downloading, and works equally on the PC,Macintosh or UNIX systems. There are numerous tools available for decompressing and separating archived files. WinZip and PKZip are two commonly available tools. .

Tar is a method of archiving files. It results in files with the .tar extension.

GZip is a method of compressing an archived file. It results in a file witha .tar.gz or .tar.gzip extension.

Zip/Tar and GZip tools are listed on our web site under Zip Information

How do I save the file while downloading?

While downloading the files, save them with the appropriate extension (*.pdf, *.zip, *.tar.z, *.gzip, *.tar.gzip), and note the directory where they are saved.

How do I order IEEE Standards for delivery via the Web?

Follow the steps below:

  1. Find out the product code of the standard(s) you are interested in purchasing in pdf format (product code will have the prefix "SS"). Product information is available Online Store and Catalog.
  2. Contact IEEE Customer Service to place the order. Pre-payment required.
  3. Give a valid, accurate email address at the time of the order.

You will receive a URL in an email from IEEE Standards. Use the URL in your web browser to download the standard.

How does the download process work?

You will receive an email with the URL for download. Either directly click on that URL, or copy it to your browser window. Go to that URL to start the download process.

You will see several pages which confirm your order, and your acceptance of the Terms of Usage of the document. Once you have accepted the terms, you will be given three compression/archive options. Choose the option which is most convenient for you (we recommend "Zip"), and start the download process. After the download is complete, you will find the standard file on your computer. If you have order more than one standard the standards will be zip. Unzip the file using appropriate zip tools, and you will find the pdf(s) your ordered.

Online Demo: An online demo is available so you can experience the service. Download IEEE Standard 2001-1991 at no charge.

How long do I have from the time I receive the email with the URL, to do the download?

You can start the download process at any time after you receive the email. But once the download has been started, if there was an interruption to your download, you have up to 72 hours in which to try again. After 72 hours (after the first attempt), the URL will cease to be active, and you will need to contact IEEE Customer Service.

What are the Licensing issues? Do I need a license agreement?

IEEE Standards obtained through this service are accompanied by a Terms-of-Use, to which you MUST click acceptance before you can download the standards. The terms of use document in PDF is available for your review. If you have purchase more than one standard a copy of the Terms of Use (read me_terms.txt) will accompany your Standards when you download through our service.

License agreements other than the Terms-of-Use are not required.

Network licensing agreements may also be obtained to specific electronicdocuments. Please contact our Manager, Standards Licensing and Contracts for further information.

Can I print the standards?

The pdf can be printed. Multiple copies of the pdf may however not be distributed without the appropriate licensing agreement.

Are PDF's returnable or refundable?

NO.

(BE SURE TO CHECK THE TITLE OF YOUR STANDARD BEFORE YOU DOWNLOAD ON TO YOU HARDDRIVE.)

I sent in payment, why have I not received my order?

Your email address may be incorrect, or your company may not accept IEEE site address. Check with your IT Adminstrator and then contact IEEE Customer Service by phone at (800) 678-4333 (within the US) or (732) 981-0060 (Worldwide). Fax:(732) 981-9667. You should Or send a detail email to onlineproducts. Have your customer number/order number ready.

Where will I find other information on IEEE standards?

Please visit the following URLs for other information on IEEE standards:

I'm having trouble downloading my standard.

Certain builds of Netscape, Internet Explorer, and AOL do not properly display embedded PDF files within the browser. Instead they may display a blank screen, or an error message, or a blank screen with a small document icon in the corner.

Examples of these error messages include "File does not begin with '%PDF-'" and "Error reading xref entry."

Adobe recommends getting around this by configuring Acrobat Reader as a helper application rather than as a plugin. For help doing this, please refer to Acrobat's help file or visit the Adobe website. (http://www.ci.lincoln.ne.us/main/helppdf.htm)

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